Refund and Cancellation Policy

1. What you are paying for

There is one paid product on the Platform: the estate-agent subscription, billed monthly at R99 per month through our payment provider, PayFast. It gives a registered estate agent access to the agent features — seeing anonymous buyer demand in the areas they serve, appearing on the buyer map, presenting homes, and seeing seller enquiries in their areas.

Buyers, renters and sellers use PropertyPinPoint free of charge. They are never billed, so this policy does not apply to them.

2. Billing

• The subscription is a recurring monthly charge of R99, taken on the same day each month until you cancel.
• Card details are handled by PayFast and are never stored by us.
• We will email you when a payment succeeds or fails. If a payment fails, access to the agent features pauses until it is settled.

3. Cancelling

• You can cancel at any time — from Manage subscription in your agent dashboard, or by emailing us at support@propertypinpoint.co.za.
• When you cancel, your subscription stays active until the end of the month you have already paid for, and is not renewed after that. You keep the agent features until then.
• There is no cancellation fee and no minimum contract period.

4. No refunds

Subscription fees are non-refundable. Because you can cancel at any time and keep access until the end of the month you have already paid for, we do not refund fees already paid — including for unused time, part-months, or a change of mind. There is no lock-in, so you are only ever billed for a month you chose to continue.

• The only exception is a genuine billing mistake on our side — for example a duplicate charge, or a charge taken after you had already cancelled. That is us correcting an error, not a refund of the service: tell us within 30 days and we will return it.
• Nothing in this policy limits any right you have under the South African Consumer Protection Act or other applicable law.

5. Cancelling or reporting a billing error

Cancel from Manage subscription in your agent dashboard, or email support@propertypinpoint.co.za from the address on your account. To report a billing mistake, email the same address and we will look into it.